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Sonicu+
Lifetime Service & Support

From design and installation through full lifecycle management, Sonicu offers custom-made Service and Support plans to help your organization thrive. 

Our tailored service plans include Professional Installation IQ/OQ, Advanced SoniCloud Setup, Advanced Service Level Agreements, and a SoniCloud User Certification course to drive lifetime value from your monitoring solution. 

We can help you build a plan to empower your team and protect your assets with Sonicu's trusted expertise.

Sonicu+ Service Offering
Designed to automate compliance
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Here’s what you can expect when you choose us: 

A complete monitoring partner from start to finish — delivering hardware, software, service, and the industry expertise to ensure optimal performance.

Step 1: Monitoring Evaluation

Our monitoring solution experts will guide you through a detailed review, locate any monitoring gaps to make the most of your investment, and discuss any internal systems that may coexist within your organization.

Step 2: Proposal

Once we have a clear picture of your needs, we’ll present a customized solution that details the costs, benefits, and full scope of our services to best align with your requirements while delivering the most value.

Step 3: Project Management

At this phase, you’re in great hands! A dedicated Sonicu Project Manager will guide you every step of the way, overseeing your installation plan and service delivery to ensure a smooth, stress-free transition into your new Sonicu system. 

Step 4: Installation Planning and Scheduling

Your installation is carefully coordinated by the Sonicu Customer Operations team to minimize any disruption to your operations. Throughout the process and beyond, your dedicated Project Manager provides consistent communication and support every step of the way.

Step 5: Professional Implementation

Our Customer Success Team follows a proven process to manage every aspect of implementation beyond installation. From dashboard customization preferences to alarming and reporting best practices to assisting with SOP development, every detail is handled with care. Our goal is to deliver a superior monitoring solution that drives long-term value and return on your investment.

Step 6: Comprehensive Training

We’re committed to your team’s success. We provide live, in-depth, instructor-led training and continuous support to ensure everyone is comfortable with the system and that compliance standards are consistently met. We also offer ongoing access for new staff and monthly group training sessions, keeping your team up-to-date.

Step 7: Support

Sonicu offers live, U.S.-based customer support with Tier 1 and technical specialists, backed by our in-house engineering team supporting the system 24/7. You’ll also have access to Sonicu Academy, our self-guided troubleshooting hub. Customers consistently rate our support highly, and yes, we answer the phone when you call.

Step 8: Ongoing Maintenance

Our services go beyond installation, without the burden of frequent maintenance. Software, firmware, and security updates are included as part of your service. While routine upkeep isn’t required, we offer optional support, including sensor recalibration and onsite visits.

Sonicu+ Services

  • 01 Professional Installation

    On-site installation from experienced Sonicu technicians for fast, seamless deployment.

    Expert Installation, Done Right the First Time

    Save time, reduce hassle, and gain confidence with a Sonicu expert on-site installation.

    Sonicu installers have supported hundreds of customers in virtually every industry and we’ve made it easy to deploy your hardware for maximum convenience and reliability.

    ✓ Industry-experienced Sonicu professionals
    ✓ Full hardware setup and placement
    ✓ Ensures maximum reliability and connectivity

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  • 02 Advanced SoniCloud Set Up

    We configure your monitoring system for maximum performance and usability.

    Customized Setup for You

    Let our domain experts configure your SoniCloud monitoring system. That way, you’re confident it’s performing to best support your team.

    When combined with professional installation, new or expanding users can trust that their system is installed, connected, and optimized to take full advantage of SoniCloud's powerful features.

    ✓ Custom dashboard, notification, and reporting setup
    ✓ Best-practice configuration from experienced staff
    ✓ Optimized performance, right from the start

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  • 03 IQ/OQ Validation

    Ensure your system meets FDA and internal SOPs with full validation documentation.

    Done-for-You IQ/OQ Validation

    Sonicu's IQ/OQ validation service ensures your monitoring system meets FDA and accreditation requirements with detailed documentation and expert execution.

    Whether you're installing new equipment or performing revalidation, we provide a turnkey solution with everything you need to satisfy internal and regulatory standards.

    ✓ Detailed installation and operational test plans
    ✓ Optional technician-led or self-guided process
    ✓ Full documentation for your records

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  • 04 User Certification

    Train and certify your staff to use Sonicu confidently and compliantly.

    Effective Training for Confident Usage

    Sonicu's user certification program empowers your team with the skills and knowledge to manage your monitoring system effectively.

    Our interactive training covers daily operations, data interpretation, and compliance support, ensuring your staff is prepared for inspections and confident in day-to-day use.

    ✓ Training sessions tailored to your team
    ✓ Covers both technical use and compliance
    ✓ Digital certifications for audit-readiness

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Advanced SoniCloud Set Up (8)
Installation Qualification and Operational Qualification (IQ/OQ)
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TRUSTED AND ACCREDITED GLOBALLY

Stress-free Regulatory Compliance

Take the stress and manual work out of compliance. Whether you're preparing for a Joint Commission inspection, a VFC site visit, or a food safety audit, our platform helps eliminate manual logging and reporting by fully automating your compliance program.

From logging and alerting to documentation and corrective actions, Sonicu generates audit-ready reports that meet the requirements of your specific regulatory agency and delivers them straight to your inbox. No binders. No scrambling. Just confidence that you’re covered.

Hit the easy button on compliance with Sonicu.

The Joint Commission

Healthcare facilities face staffing shortages, reimbursement challenges, and rising compliance demands. Maintaining the Joint Commission standards must be as easy and efficient as possible. Sonicu simplifies your path to compliance and accreditation with automated environmental monitoring, real-time alerts, and audit-ready reporting delivered to your inbox.

CDC Vaccines for Children (VFC)

Meeting CDC VFC program requirements doesn’t have to be complicated or time-consuming, especially when your time and resources are limited. Sonicu delivers a simple, proven solution to protect vaccine integrity and satisfy state reporting standards without adding to your team’s workload.

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Sterile compounding and hazardous drug handling come with strict environmental control requirements. With a full suite of sensors and compliance-ready reports, Sonicu makes it easy to meet USP requirements for temperature, humidity, differential pressure, and cold storage while keeping your staff safe and inspectors satisfied.

FDA

From 21 CFR Part 11 to audit trails and IQ/OQ validation, Sonicu simplifies FDA compliance. Our platform, designed from the ground up to meet FDA manufacturing requirements, includes security across solutions. Sonicu combines AWS cloud hosting, validated software, and e-signature support to meet electronic recordkeeping and data integrity requirements in regulated manufacturing environments.

HACCP

Every food service operation and kitchen needs a HACCP plan, but relying on clipboards and manual logs puts your compliance and reputation at risk. Sonicu makes it easy to automate your critical control point monitoring with wireless temperature sensors and cloud-based corrective action logs.

OSHA

As OSHA expands enforcement around heat stress, Sonicu helps you stay ahead of workplace safety compliance. Our wireless sensors track temperature, humidity, and calculate heat index automatically, helping you identify and respond to dangerous conditions before they impact your team.

With real-time alerts, digital logs, and cloud-based reporting, you’ll be equipped to meet current and emerging OSHA standards without increasing manual workload

Trusted Across Key Industries

  • 01 Healthcare

    Ensure Patient Safety and Regulatory Compliance with Confidence. Sonicu provides reliable, 24/7 monitoring for vaccines, labs, blood banks, and cleanroom environments, helping you protect patients and maintain critical standards. 

  • 02 Pharmacies

    Sonicu supports a wide range of pharmacy types by providing automated environmental monitoring solutions that ensure regulatory compliance, protect high-value medications, and reduce operational risk. From continuous temperature, humidity, and pressure monitoring, our platform gives you the tools to simplify compliance for USP, BoP, CDC, and more.

  • 03 Life Sciences

    Safeguard irreplaceable research while maintaining FDA Compliance with Lab-Grade Monitoring. Sonicu delivers precise temperature and environmental monitoring designed for sensitive research environments. Our platform supports FDA quality requirements with built-in electronic signatures, full compliance with 21 CFR Part 11.
  • 04 Food Safety

    End-to-End Food Safety Monitoring. From manufacturing to distribution and commercial kitchens, Sonicu helps protect food safety at every stage. Our real-time temperature monitoring, smart alerts, and automated digital logs support compliance with HACCP and FDA regulations, ensuring your food stays safe, your operation runs smoothly, and you're always inspection-ready.

  • 05 Industrial

    Scalable industrial monitoring solutions that help manufacturers, warehouses, and critical infrastructure operators protect equipment, maintain compliance, and avoid costly downtime. Monitor temperature, humidity, differential pressure, air quality, and more. Empower teams to improve safety, processes, and KPIs.
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Only Sonicu Can Offer Complete Monitoring and Compliance Solutions on One Platform

Sonicu's exclusive monitoring capabilities are unmatched. You get smarter alarm solutions, audit-ready reports in just a few clicks, and seamless integration with third-party systems so you can see it all under on dashboard.

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Always On 24/7

SoniCloud is a secure, cloud-based platform that aggregates system-wide monitoring data to web-based dashboards, and includes a native iOS/Android mobile app to ensure 24/7 access to critical information.

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Never Miss An Alarm Again

False alarms disrupt operations and cause unnecessary stress. Sonicu’s SMART Alarm Handler offers buffering features and tiered escalation to ensure critical alerts reach the right people until the issue is resolved.

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No More Data Gaps

Avoid compliance headaches caused by missing data. Sonicu's system provides multiple layers of redundancy for maximum data security. Includes battery backup, cellular failover, and DataSync technology that automatically stores and forwards readings during a network or power outage.

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No Local IT? No Problem!

Sonicu offers connectivity options fit to meet IT requirements with the flexibility to support enterprise installations. Choose from cellular (no IT-support needed), WiFi, Ethernet, or SoniLink LoRaWAN connectivity, with fail-over redundancy options.

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Compliance with Calibration Regulations is a SNAP

Never worry about expired calibrations and certificates again. With Sonicu's SNAP calibration program, automatically receive ISO 17025 calibrated probes with easy-to-access digital certificates, to de-risk regulatory or SOP calibration compliance.

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The Fast Path to Simpler Monitoring & Compliance

Sonicu offers preconfigured monitoring kits, mobile app-based setup tools, implementation wizards that walk you through installation, and even customizable project management services to get your system up and running quickly and efficiently.

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Here for You, Every Step of the Way

Even after implementation, Sonciu is always in your corner. Sonicu Academy, our online help center, is packed with helpful articles, step guides, and even video tutorials for basic troubleshooting solutions. Our US-based Support Team has direct hands-on experience with Sonicu hardware, how to navigate the SoniCloud platform, and can quickly get the answers you need.

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No Upfront Capital Required

You don't need to completely overhaul your current system to switch to Sonicu. We have flexible acquisition options to seamlessly integrate into existing SSO, BMS, and other workflow softwares that already work for you, so you can get connected fast while avoiding upfront capital requirements.

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Our Latest Resources

Your Monitoring Questions. Answered Simply.
Trusted by hundreds of facilities to eliminate costly operational mishaps while improving compliance readiness.
Great Lakes Bay Health Centers
We were really impressed with the SNAP program and how easy it was to get all of our probes calibrated.
IU Health
Consolidating with one temperature monitoring provider helps us better manage our assets and our people.
Ohio University Innovation Center
Cost competitiveness, great customer service, great control over the monitoring system, and low maintenance. You can’t beat that.
MiraVista
Sonicu costs are considerably more reasonable than our historic system, as well as other competitors on the market. The equipment is robust but simple to learn and utilize.
Katherine Shaw Bethea Hospital

Our policy is to check temperatures on all our fridges and freezers twice a day. With small outlying clinics that aren’t staffed seven days a week, we’d come in Monday morning, hoping the temperatures held steady over the weekend. We needed visibility on the fridges, especially after the loss we just suffered.

Xytex
Having safe and secure storage provides reassurance that any future family building efforts will be protected. Sonicu gave us the ability to more easily put our head on the pillows and sleep easier at night knowing we had invested in a strong monitoring system.
Hendricks Regional Health
You don't even have to log onto Sonicu. It will tell you when you have a problem.
SUNY Downstate Pediatrics
I would definitely recommend the service because it makes temperature monitoring of vaccines so much easier.
Hancock Regional Hospital
Thanks to our monitoring and alerts with Sonicu, we saw that humidity levels in [a] new building kept rising into areas that were unacceptable for the sensitive work underway.
Lemaitre Vascular
[Sonicu] successfully prevented a serious situation from becoming catastrophic. I was alerted this morning that the temps are going up in one of my freezers. Sure enough, the hospital didn’t fill up the LN2 on time. At this point everything is back under control
Discount Drug Mart
There’s always that extra peace of mind when you’re able to see in real-time the power supply situation from your cell phone during a natural disaster.
UHS South Texas
The monitoring system makes it so much easier that we don’t have to get all dressed up in that bunny suit. We can simply pull up our phones and assess it.
Boy Scouts of America
We knew about temperature monitoring and had thought about it, but after we lost so much food it was like “Oh yeah, we absolutely have to do this." We have to feed a lot of hungry Scouts and knew we couldn’t afford another mishap that costs us thousands in lost food.
AMR Knoxville Weisgarber
The support team for Sonicu is by far the best I've ever encountered in my personal or work life.
Nyack Hospital
We have been trying to revamp our dashboard as a result of a loss of product when a user disregrded an alarm. Many additions and changes needed to be done and Matt patiently navigated me through that
DHL
Fast response and resolved my issue quickly!
University of Utah Health
I believe it was David and Matthew that helped me. I had to call several times with some issues as they arose. They were helpful, professional, and got the job done. You are lucky to have those guys!
CleanSlate Treatment Center
We saw other systems, but Sonicu had everything we knew was important to remove manual logging that we've been doing for far too long.
Community Health Center of Central Missouri

When we put the numbers in front of our leadership and showed them how much time we were going to save with a remote system and automated monitoring versus the time we used to spend managing the system, it was a no-brainer, and we pulled the trigger right away.

Hamilton County Health Dept
When we got the app, that was a game changer. It was helpful with the zones, it was helpful for looking at my alarms, making sure that everything was online. There are so many things that the app makes easier since it is so user-friendly.
Nomi Health
Speed is so important to us, and Sonicu has made everything fast and easy. It’s two minutes to install a probe, and then easy to connect to cellular and add my users in a few more minutes. I can get my teams up and running fast
Ohio Public School District
We ask our cooks to do so much, so it’s a relief to know they don’t have to keep those temperature logs anymore.
Speak With an Expert Today
Not sure where to start? Talk with a Sonicu professional to match your needs with the right equipment, software, and support. Call us at (317) 468-2345 or click below to connect.